How to submit issues 12/12/2017In order to submit an issue, please check if similar issue has not been already submitted in this section. If so and You have additional information regarding it then please reopen the issue and add more details in additional post. If You won't find similar issue, then You can create new topic as each issue should be submitted in separate topic. In order to submit new issue, create new topic and provide information regarding system on which You are experiencing an issue like: For server: JAVA version Database version OS distribution (like Linux Centos 7.3) For client: Unity version You should also attach detailed information how to reproduce that issue, the more detailed information the more chance we will have to track it down and fix it faster, for example: 1. Open Inventory Window 2. Drag and item from slot 1 to slot 4 3. When trying to put that item on the character it won't show up in the character window
Atavism Downgrade Option 03/12/2018We are pleased to inform you that based on Community feedback, we decided to officially give our clients possibility to downgrade Atavism On-Premises Ultra (Unlimited CCU) license. Atavism On-Premises Ultra (Unlimited CCU) owners can downgrade license by choosing one of two license variants which we prepared: Atavism On-Premises Professional (3000 CCU) + Atavism On-Premises Standard (20 CCU) Atavism On-Premises Advanced (500 CCU) + Atavism On-Premises Standard (20 CCU) So generally it can be exchanged for 2 licenses, depending on your choice, but the Standard license is included in both options. In order to submit such request Atavism On-Premises Ultra (Unlimited CCU) owner should send us an email which should contain: E-mail on which Atavism On-Premises Ultra (Unlimited CCU) license was registered. Atavism On-Premises Ultra (Unlimited CCU) license key. Pack of licenses (1 or 2) to which downgrade should be proceded. Above information should be sent to email@example.com. Such downgrade is permanent and it won't be possible to revert it back. Downgrade option is a one-time limited offer, it's free and can be done from now on until the end of April 2018. We have hope that such initiative will let you continue your journey with Atavism and it's development process.
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